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COM 520, Spring 2013 – Reading Guide Questions for April 24

For Aakhus & Rumsey:


1. What are the complexities they identifying "understanding how interaction facilitates support online"?  (p. 67)

2. What are their complaints about conventional explanations of online conflict?  What is the alternative they advocate?  (pp. 67-68)

3. How did they do the study?  With what data?

4. As you read the samples from the online forums and their analysis, consider

    a.  how the factors in your answers to questions 1 and 2 above manifest themselves in the samples

    b. how the samples illustrate what makes "support" and "conflict" different in an online group than it would be in a face-to face group

    c.
how the samples illustrate what makes "support" and "conflict the same in an online group as it would be in a face-to face group

5. What advice do the authors offer in the "Discussion" and "Practical Implications" sections.  Is this advice useful?

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