COM 574 Reading Guide Questions for October 30 - Irwin Mallin, IPFW Communication

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COM 574, Fall 2008 – Reading Guide Questions for October 30

For Dougherty and Krone:

1. On 204-205, they set forth three complaints about the way emotional intelligence has been
thought about and studied. Translate those three complaints into your own words.

2. Toward the top of 207, what’s the definition of emotional intelligence?

3. Further down 207, explain the three dimensions of emotional intelligence they identify

4. On 209 and 210, they summarize the research on managing one’s own experienced and
expressed emotions? Do these research findings make sense in terms of your own experienced
and expressed emotions at work?

5. On 211: What’s the difference between “emotion work” and emotional labor?” Explain the
three kinds of rules that guide emotion work. How do these rules operate for you at work?

6. On 212: Explain the three things people do to deal with the difference between managing
experienced emotions and managing expressed emotions? Have you done all three of these in
your own organizational life?

7. Upon reading 213-216: Where you work, how do you manage your boss’s emotions? Your co-
workers’ emotions?

8. On 216-218: What’s the difference between managerial and cultural control of emotions at
work. How have you experienced each where you work?

9. On 220: What do Putnam and Mumby advocate in their discussion of “work feelings?” Do you
agree?

10. Further down 220: How can emotions enhance the decision making process?

11. On 221-222: How can emotional intelligence be abused? How do you think that abuse might
be prevented or minimized?

For Kramer and Hess:

1. How did they do this study? How did they arrive at the rules they identify?

2. For each of the six rules they identify on 72-74: How does this rule operate where you work? Or doesn't it?

3. What does it mean to be “professional” or “unprofessional?” How do you know?

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Go to Assignments | Go to Irwin's Main Page | E-Mail Irwin