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COM 597, Fall 2011 – Reading Guide Questions for September 12

For Miller & Koesten (2008)

1.  What's the distinction between emotional contagion and empathic concern?  What's the significance of that distinction?

2. What's the distinction between faking in good faith and faking in bad faith?  What's the significance of that distinction?

3. So now go back and review: what's the distinction between emotion work and emotional labor?

4. What are the research questions?  How did they gather this data?

5. What did they find? (Don;t get bogged down in the statistical detail.)

6.  What implications does this study have for the career you now have/aspire to?  For the utility of studying communication?


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