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COM 597, Fall 2011 – Reading Guide Questions for October 31 and November 2

For Ford Ch. 9:


1.  OK, let's have fun.  (You like fun, right?)  Let's integrate the section in this chapter on "Personal Rewards" with what we learned last week about Herzberg's hygiene and motivation factors.  To what extent is the research Ford reports in this section consistent with Herzberg and to what extent isn't it?

2.  To what extent is the research Ford reports in the "Personal Rewards" section consistent with your own experience as a service provider and to what extent isn't it?

3.  Is the three-dimensional definition of burnout consistent with what you've seen in your own experience?  Is the research she reports in the section on burnout consistent with your own experience?

4. Is the research she reports on withdrawal consistent with your own experience?  How about the research she reports on self conflict?

5.  At the end of the chapter, she offers eight propositions grounded in past research.  To what extent do you agree with each of them?

For Murphy (1998):

1.  As you read the examples of resistance in this article – such as the first example with Terry and the Santa earrings – come up with examples of things you do that resist the policies and practices in your workplace.  As you do consider:

    a) that some acts of resistance may be so small, so taken-for-granted, that you may not have even thought of them as resistance

    b) that some acts of resistance, like Terry's, will be for personal purposes, but others will be because you think your way is a better way of doing your job than     the official way

    c) the extent to which your acts of resistance are done "offstage," out of the view of supervisors

2.  Let's turn that idea in c) into a full blown question: What do you think of the notion of resistance being enacted through "hidden transcripts?"

3. How and with whom did she do the study?  How did she analyze her data?  (The method she used to arrive at her themes could be something for you to copy or adapt for your papers).

4.  Look at the examples under "Theme 1: Resisting Gender Hierarchy and Status."  To what extent does gender hierarchy exist where you've worked?  How does it get enacted? How does it get resisted?

5. Now look at the examples under "Theme 2: Resisting Regulation of Movement and Space."  To what extent have you seen such regulation where you've worked?   Have your examples all been gender-based like the ones she offers?  How do your examples get resisted?

6.  Finally, look at the examples under "Theme 3: Resisting Regulations of Appearance."  What appearance-based rules have you encountered where you've worked?  What ways of resisting them have you come up with?



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