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COM 597, Summer 2015 – Reading Guide Questions for May 21


For Papa and Canary (1995)

1. What do they mean by appropriateness and effectiveness?  How do you know ‘em when you see ‘em?

2. Think of a specific workplace annoyance (say, someone in the next office playing their music too loud).  What would be an example for each of the four groupings of high and low appropriateness and effectiveness on p. 155

3. What are the implications of saying (as they do on the bottom of 155 and top of 156) that appropriateness and effectiveness are determined by the parties (i.e., are in the eye of the beholder)?

4. In the differentiation phase: What happens?  What are optimizing behaviors?  What can go wrong?

5. What do you think of the assertion Hocker and Wilmot make in the block quote on 160 and Papa and Canary’s commentary in the following paragraph?

6. What do they mean by perceptual accuracy (p. 161)?  Does the research they describe make sense to you?

7. In the mutual problem description phase: What happens?  What are optimizing behaviors?  What can go wrong?

8. What’s the lesson the authors want you to take from the NBA negotiation example on p. 165?

9. In the integration phase: What happens?  What are optimizing behaviors?  What can go wrong?

10. Does the differentiation-mutual problem description-integration model make sense to you?

11. What are the three negotiation strategies they identify on the top of p. 168?  What distinguishes each strategy from they other?  Which do Papa and Canary advocate?

12. What are the advantages and limitations to their “individual processes” approach to conflict?


13.  What are the big takeaways of this article for you?


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