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COM 597, Summer 2015 – Reading Guide Questions for 
June 11

For Jameson (2004)

1. Explain the autonomy-connection dialectic in your own words (pp. 257-258).

2. What’s face?  How does it relate to multiple goals (i.e., instrumental, relational, identity)? (p. 260).

3. What’s positive face?  What’s negative face?  How do they relate to the autonomy-connection dialectic? (p. 260)

4. Explain face threatening, face saving, and face supporting in your own words.  Now explain self-face, other-face and mutual face in your own words (p. 260)

5. What are the strategies she identifies for saving one’s own face? For saving the other person’s face?  For supporting face?  In your own experience, do these work?  Can you think of others?  (pp. 260-261)

6. What makes the relationship between certified registered nurse anesthesiologists and anesthesiologists interesting for the study of communication and conflict? (pp. 262-263)

7. What are her research questions?  Why are they research questions and not hypotheses? (p. 263).

8. How’d she gather her data?  How’d she find her participants?  How’d she analyze the data? (pp. 264-265)

9. So why is emphasizing respect/acknowledging competence both face saving and face supporting? (p. 267)

10. Do all the face saving/face supporting strategies depicted on pp. 267-269 make sense to you?  Would they work where you work?

11. Similarly, does the most common source of face threatening and the explanation for it the anesthesiologist provides on p. 270 resonate with you given your workplace experiences.  Would the strategy to mitigate this described on the bottom of p. 270 an the top of p, 271 work?  Why or why not?

12.  Look at the direct discipline example in the middle of p. 271.  What could Dr. Terry have done better?

13. Looking at the whole “Face Threatening Acts” section (pp. 270-273) and especially the last paragraph of the section (the next to last paragraph on p. 273), what is the utility of being mindful of dialectal tensions in organizational conflict?  Of politeness strategies?

14. In the discussion section (pp. 273-275) what does she identify as the big takeaways of this article?  What are the big takeaways for you?


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