Go to Reading Guides | Go to Syllabus  | Go to Course Schedule | Go to Assignments 
Go to Irwin's Main Page | E-Mail Irwin

COM 597, Summer 2015 – Reading Guide Questions for 
June 15

For Bodtker and Jameson (2001):

1. p. 260: What do you think of their argument that the biases against conflict and emotion are related?  That conflict doesn’t exist without emotion?  How have either of these manifested themselves where you work?

2. p. 261: Put each of their three components of emotional experience in your own words.  What are the attributes they identify for each?  Do these attributes ring true in your experience?

3. bottom p. 261-top p. 262: Put the attribution-conflict-emotion link in your own words. Have you experienced this?

4. What does it mean to say that emotion is “socially constructed?”  What are feeling rules?  What feeling rules are present where you work?

5. p. 263: How do they contrast the way previous research has viewed emotions with their approach?

6. pp. 263-265: Put into your own words each of Jones’s five principles of conflict and emotion and the implications Bodtker and Jameson identify for each.  Do you agree with each?

7. bottom p. 265-top p. 266: They cite past research showing that emotions at work are only seen as appropriate to the extent that they further the organization’s goals.  Has that been true where you work?  How?

8. p. 266: Put the three components of Galtung’s theory in your own words.  They say that in order to be a “full conflict” (and not a “structural conflict”) all three must be present and all involved parties must be aware of each element?  Why would that be?

9. What does Galtung say is the problem with “conflict resolution” (p. 266)?  Does the copier example on pp. 266-267 present a convincing case for that?

10.  p. 267: What is conflict complexity?  What is conflict transformation?  What is the link between them?  Would the example of increasing complexity to foster conflict work in your workplace?

11. p. 267: What is the limit to conflict complexity that can lead to simplification?  How does simplification risk polarization?  Do you agree?

12. pp. 268-269: What do they identify for each element of Galtung’s theory in the customer service case (“Exemplar 1")?  Does the way they frame each of these make sense to you?

13. pp.269-270: How do they use each of the three elements to reframe the problem?  What solution do they advocate?  What arguments do they offer in support of their solution?  Would it be successful where you work?

14.  pp. 270-271: What do they identify as the B, C, and A of the personality clash scenario (“Exemplar 2")?  What’s their argument against the likelihood of success of direct confrontation?  Do you agree?

15. pp. 271-272: Why do they say telling the participants that their perceptions are wrong is inadequate?  Do you agree?  What do they propose to add complexity toward generating conflict?  What arguments do they make for doing this?  If you were a boss (or if you are) would  you attempt this?

16. How does Bodtker and Jameson’s approach differ from those that draw a bright line between substantive and affective conflict?

17. So what are the big takeaways of this article for you?

For Jameson, et al (2009):

This article is a useful synthesis and test of the theory of the link between emotion and transformation in Bodtker and Jameson (2001), and it's also a useful preparation for our upcoming readings on conflict intervention.

1. p 168: What do they say is the purpose of this article and the significance of that purpose?

2. p 168: What are Jones's three components of emotion?  What do the authors say makes each important?  What examples to support/refute these arguments can you think of?

3. p. 169: What is the distinction between emotion and affect?  What are examples of this distinction?

4. p. 170: What are the two key mediation processes that Bush and Folger claim lead to better relationships and better agreements?  Why would each lead to those results?  Do you agree?

5.  p. 173: What links did Steinel and colleagues find between the expression of emotion and positive negotiation outcomes ?  Is this consistent with your own experience?

6.  p. 175: Once again the thesis of this article is.....

7.  p. 176: Let's have a little methods (COM 300 and/or COM 582) review: What are the five hypotheses the authors set forth?  What are they grounded in?  What variables emanate from these hypotheses?  What is the research question?  Why is it a research question and not a hypothesis?

8 . Why would they expect different results from mediation than negotiation?

9.  pp. 177-178: Who were their participants?

10.  pp. 178-180: What was the general design of the study?  How were each of the variables measured?

11.  p. 181: What results did they find for each of the five hypotheses?  Before reading further, how do you account for these results?

12.  p. 184: What results did they find for the research question?  How do they account for these results?  Does this analysis make sense to you?

13.  p. 185: What practical differences between mediation (intervention) and negotiation (the parties by themselves) did they find?  Are they what you would expect?

14.  p. 186:What limitations to this study did they identify?  Would you add others?

15.  pp. 188-189: What implications for conflict practitioners (i.e., people for whom "conflict [resolution] is my job") did they identify?  Do you agree with each of those? Would you add others?

16.  So what are the big takeaways of this article for you?

Go to Reading Guides | Go to Syllabus  | Go to Course Schedule | Go to Assignments 
Go to Irwin's Main Page | E-Mail Irwin

Copyright © 2004-2015 Irwin Mallin 
Last Updated: 1 June 2015
URL: http://users.ipfw.edu/mallini/597x15rdg0615.html